Privacy policy
Last updated 4 November 2026
Who we are
This website (mrexteriorcleaning.co.uk) is run for MR Exterior Cleaning Services, an exterior cleaning business based in Loughborough, Leicestershire. MR Exterior Cleaning Services is the data controller for the personal information described here. Contact us about anything in this policy at enquiries@mrextcleaning.com or on 07498 733723.
What we collect
When you ask for a quote, we collect what you enter in the form:
- what you'd like cleaned, the type of property, when you'd like it done, and any notes
- photos you choose to upload
- your postcode, name, phone number and email address
We also record which advert or search brought you to the site (for example an advert click ID and campaign name), so we can tell which adverts work.
Why we use it, and our legal basis
- To give you a quote and arrange the work. With your consent, given by ticking the box on the form, we contact you by phone, text or email about your quote. You can withdraw consent at any time by contacting us.
- To measure our advertising. Only if you accept cookies; see below.
We don't sell your details or pass them to other businesses for their own marketing.
Who else handles your data
We use a small number of service providers, who handle data on our instructions:
- Our marketing partner, who runs this website and our adverts.
- Tally (form provider) collects your form answers and photos.
- Google stores form answers in Google Sheets and, if you accept cookies, measures advert performance through Google Ads.
- Cloudflare hosts this website.
Some of these providers may process data outside the UK. Where they do, they rely on safeguards recognised under UK data protection law, such as the UK Extension to the EU-US Data Privacy Framework or approved contract clauses.
How long we keep it
If you don't go ahead, we delete your request 12 months after you send it. If you become a customer, we keep your details for as long as we need them for the work and our business records. Ask us to delete your details sooner and we will, unless we need to keep them by law.
Cookies
The site works without cookies. With your permission, we use Google Ads cookies to see which adverts led to a quote request. If you click Reject, or don't choose, these cookies aren't set. To change your choice, clear this site's data in your browser and you'll be asked again. The quote form is provided by Tally, which may use cookies needed for the form to work.
Your rights
You can ask us for a copy of your data, to correct it, to delete it, to restrict or object to how we use it, or to move it to another service. Contact us and we'll reply within one month.
If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk. We'd appreciate the chance to put it right first.